Hospitality Connect Consulting Services (HCCS) recently organized an educational trip for its learners to Mafumu Lodge in Lilongwe, providing them with invaluable hands-on experience in various aspects of hotel operations. This trip was a unique opportunity for learners to deepen their understanding of the hospitality industry by engaging directly with professionals in a real-world setting.
The learners were given an insightful tour of the Lodge, where they explored different departments integral to the daily operations of a hotel. The tour included the restaurant, where they observed food service techniques and kitchen operations; the reception, where they learned about guest relations and front desk management; and the hotel rooms, where they gained knowledge about housekeeping standards and room preparation.
Additionally, the learners visited the laundry department to understand the importance of maintaining cleanliness and linen quality, and the bar, where they were introduced to beverage service and bar management. The experience was rounded off with a session on conference and banqueting, where they learned about event planning and execution, a crucial aspect of hotel operations and also sampled their food after being served as guests on a table.
The trip was not only educational but also inspirational for the learners.
Students left with a greater appreciation for the complexities of the hospitality industry. HCCS remains committed to providing practical learning opportunities that prepare students for successful careers in the hospitality sector.
